I read a great article over at the excellent Chick GM about officer leadership styles and what makes a good officer. It made me think about what I valued in GMs and officers, and what I learned as GM.

It took me a long time to come up with my online leadership style, and longer still to identify pieces of what I was actually trying to accomplish. I’ve been a leader in multiple non-game places, but the MMORPG space is different. My guild suffered a bit while I learned, but eventually I got the hang of it. When it was time for me to hand the reins over, I came up with a list of directives and shared it with the subsequent GMs of my guild.

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Guilds in these online games are completely voluntary, at-will organizations of people. This creates a strange dynamic when it comes to leading.

When I was GM, a good friend of mine in the guild–we’ll call him Angus–was excellent at leading groups and raids. He wasn’t shy about grabbing a couple of our more passive guildmates and making good things happen like attunement requirements, gear upgrades, and all the rest. In real life, Angus is a confident leader who runs his own business, with employees. His company is successful! I thought, “Wow, he’d be a great officer, maybe even GM!” So he got the nod as officer, and while he was gruff at times, he proved a great asset to the guild.

Over time, I learned that Angus had really been eager to take a shot at leading the guild. We frequently had open conversations among the officers regarding whose turn to lead was coming. So eventually, Angus got the nod.

The problem–and it took months for us to learn this–is that his ability to lead a successful for-profit business involves a completely different skill set than leading a successful voluntary, at-will organization. Angus turned out to be a good boss, but not a great leader.

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This is a thought in progress. A little rambling.

My wife is a combat rogue. Always has been. When she joined the game she fell in love with being a rogue, and she asked what the highest damage version of rogue was. I went off to the internets, and came back with the answer: Combat Sword build. So that’s what she chose. When we got to the endgame, she did the most damage in our 40-person raids, virtually every raid. She gave the other dps people fits. (although she never spammed damagemeters) She flourished in that role.

When TBC was released, the raiding game was suspended and everyone is back to the beautiful leveling game for a while. In TBC leveling, there are quest daggers given throughout the leveling process, with rogues in mind. She thought, “why not experiment?” and then rebuilt as Combat Daggers.

Guess what? Combat Daggers is simply more fun to play than combat swords. Managing position and Backstab is more fun than mashing Sinister Strike x1000. To non-rogues, I’m sure this sounds like a minor distinction. It sounded that way to me, and I told her so.

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(Related post: Take the Group Role)

The following statements are all true for raiding guilds:

• The health of a PvE guild is dictated by its ability to progress through the game’s content at the guild’s expected rate.
• Groups and raids live or die based on being able to assemble, launch, and progress. A successful raid has all three roles (tank, heal, damage) filled to sufficient levels.
• The ratio of tanks/healers/damage in a typical successful raid is something like 2/3/5.
• The ratio of tanks/healers/damage in total available, raid-ready players on my server (and I have no reason to think this is unique) is along the lines of 2/3/25. I just made these numbers up, but this is what I’ve seen. You can always, always find another damage-person to come along.
• Officers are invested in their guild’s continued existence and success.

The logical sum of these points is that officers of PvE raid guilds, even casual ones, should take up the roles that are most needed to keep their guild raiding, namely tanks and healers. Even if the character is not their main, they should have an alt ready to step into one of these needed roles should someone decide to retire from the game, lather up with crazy sauce, or just hit the next stop on the progression train.

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